Accounts Receivable and Receipts Specialist
- General Purpose
This position is primarily responsible for ensuring timely entry and collection of the City's General Fund Accounts Receivable. In conjunction with Accounts Receivable Team Coordinator, this positon will reduce the amount of uncollected accounts receivable as well as reduce the time by when receivables are collected.
- Essential Job Functions
- Act as primary collections agent for tax balances owed to the City. Work with various City staff and taxpayers toward achieving this end. Create and administer payment plans as needed.
- Maintain City's tax databases and direct debit program for property taxes. Verify records are current and accurate.
- Process billings (internal and external), interest/penalties and payments/transfers. Identify and perform necessary adjustments. Process refunds as needed.
- Ensure the timely entry and proper application of receipt imports from third-party payers/systems. Review, research and adjust unapplied funds and overpayments. Reconcile deferred revenue accounts.
- Follow up on past due amounts. Undertake collection actions on delinquent accounts per the Accounts Receivable Team Coordinator's direction. Communicates directly with people who are payment delinquent to resolve payment issues.
- Research and resolve billing issues, payment discrepancies and customer/taxpayer queries. Collaborate with internal and external parties to identify and reconcile issues. Escalate more complex queries/issues to the Accounts Receivable Team Coordinator.
- Assist with providing research and documentation in the pursuit of collections, abatements and/or tax sales.
- Assist with the collection and compiling of data for reporting to management on AR status and metrics.
- Assist with the creation, processing and distribution of the yearly property tax form and billings. Per statute, perform due diligence in attempting to locate and provide returned tax bills to proper owners.
- Prepare, verify and process various journal entries, receipts and allocations. Ensure accurate coding and adequate documentation. Monitor and reconcile City's balance sheet and income statement accounts.Reconcile sub-ledgers to appropriate General Ledger accounts. Ensure accurate entry, identify variances and work with City staff to process corrections as needed.
- Assist with audit and year-end preparation including generating and processing entries, tracking various funds and entry types, gathering documentation and working with various City staff to reconcile account variances.
- Develop and maintain computerized spreadsheets and/or databases to assist with tracking, entry and reporting of financial data.
- Provide administrative/processing support Clerk staff as needed.
- Provide management with reporting on current account statuses, collection actions, late payers and delinquencies.
- Provide billing and collection support and reporting for other City functions as needed.
- Create, update and maintain typed procedures for all assigned tasks.
- Performs other duties as required.
- Qualifications/Basic Job Requirements
- Associates Degree with three (3) years of relevant collections and customer service experience required. Additional experience may be substituted for a degree requirement on a two-for-one year basis.
- Prior municipal experience, tax administration experience and experience with NEMRC are preferred.
- Working knowledge of computerized accounting systems including the ability to operate spreadsheets, word-processing, and database software in a Windows based environment.
- Initiative, creativity, and attention to detail required.
- Strong problem solving and organizational skills required.
- Superior customer service skills are required.
- Must be able to maintain a calm demeanor while having difficult conversations with members of the public. Able to balance the needs of individual taxpayers with maintaining the City's interests.
- Ability to work well under pressure and appropriately deal with stress.
- Ability to meet schedules and deadlines while working with minimal supervision.
- Ability to work independently and in a team environment.
- Excellent verbal and written communication skills. Must be able to effectively communicate, negotiate, & collaborate with external and internal people, as well as all levels of management, with a customer satisfaction approach.
- Ability to establish and maintain good relations with co-workers.
- Ability to listen to and appropriately react to a supervisor's constructive criticism and incorporate said criticism to improve performance.
- Flexibility, adaptability and commitment to constant improvement and innovation.
- Ability to actively support City diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures and constituencies.
- Demonstrated commitment to diversity, equity and inclusion as evidenced by ongoing trainings and professional development.
- Regular attendance is necessary and is essential to meeting the expectations of the job functions.
- Ability to understand and comply with City standards, safety rules and personnel policies.
- Additional Information
The City of Burlington will not tolerate unlawful harassment or discrimination on the basis of political or religious affiliation, race, color, national origin, place of birth, ancestry, age, sex, sexual orientation, gender identity, marital status, veteran status, disability, HIV positive status or genetic information. The City is also committed to providing proper access to services, facilities, and employment opportunities.
Applications for this position are only accepted on-line at:
For accessibility information or alternative formats, please contact Human Resources Department at 865-7145.
WOMEN, MINORITIES, VETERANS AND PERSONS WITH DISABILITIES ARE HIGHLY ENCOURAGED TO APPLY. EOE
AmeriCorps, PeaceCorps and National Service alumni are encouraged to apply.