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Customer Service Associate -Temporary

For City of Burlington

Responsible for providing courteous, attentive and accurate responses to all customerinquiries/problems regarding various Clerk Treasurer and other City services through phonecontact and office visits in a professional, timely, and friendly manner. Position is responsible forprocessing initial Clerk Treasurer business transactions including, but not limited to cashreceipts, recording, and collections.

  • Prepare, process, index and file all paperwork and reports associated with the provision ofservices in the Clerk Treasurer Office, including but not limited to birth, death andmarriage certificates; permits and licenses; UCC and lien records; collection, processingand deposit of various payments, etc.
  • Respond to basic inquiries and complaints regarding Clerk Treasurer and other Cityservices in a professional, timely, and friendly manner.
  • Refer more complex questions, complaints, and concerns to Assistant City Clerk, otherappropriate person or City Department in a professional, timely, and friendly manner.
  • Perform basic bookkeeping duties including, but not limited to verifying cash receipts,reconciling cash drawer to deposit, accurate data entry, and daily cash deposits.
  • Perform office and clerical duties including, but not limited to filing; copying; wordprocessing; scheduling conference rooms; answering and routing telephone calls; andmetering and routing mail.
  • Provide support for Tax Collection, Elections, Vital Records, Land Records and CityCouncil matters, as assigned.
Jan 05, 2021
01/15/21 11:59 PM
High school diploma or equivalent and minimum of one (1) year of experience in an office environment that includes customer service and bookkeeping required. Satisfactory completion of skill tests in bookkeeping/mathematics, word processing andspreadsheet software, and 10 key calculators. Ability to work independently and as part of the customer service team in a fast-paced,complex, detail-oriented office environment that features many repetitive tasks anddeadlines. Ability to be flexible and able to handle multiple tasks concurrently. Ability to provide all customers with prompt, and courteous service. Ability to operate standard and computerized office equipment. Ability to post data and make rapid, accurate mathematical computations. Municipal government experience preferred. Proficiency in Microsoft Office products required. Ability to occasionally work overtime, nights and weekends. Ability to actively support City diversity, equity, and cultural competency efforts withinstated job responsibilities and work effectively across diverse cultures and constituencies. Regular attendance is necessary and is essential to meeting the expectations of the jobfunctions. Ability to understand and comply with City standards, safety rules and personnel policies.
High school diploma or equivalent
Burlington, VT
$21.90 Hourly