Operations & Reporting Specialist
The 3 primary functions of this role must all be executed in alignment with our values of being caring & equitable; and in service to our mission to promote career success.
- Support effective and efficient systems in our department. This entails everything from maintaining an organized file system to engaging in strategic thinking around the use of our career platform: Handshake. It also means helping staff be effective/efficient in their use of technology & troubleshooting issues; and helping them understand the WHY behind our policies & practices.
- Track and report on meaningful data. This entails setting up systems to collect the data we need, tending to the accuracy of the data, collaborating with colleagues across campus to share/exchange data (OIR, Registrar), and helping staff find/pull the data.
- Provide exceptional customer service. This entails covering shifts on the front desk; addressing emails in the general inbox; answering the phone; designing protocols and automations to streamline quality service; and informing educational campaigns to address/preempt common questions.
In other words: work closely with center staff to support use of systems and technologies by colleagues, students, and employers with close attention to improving accessibility and inclusivity. Develop recordkeeping and quality control processes, maintain data integrity, find novel ways to integrate tech solutions, train users, troubleshoot issues, and support events.
The University is especially interested in candidates who can contribute to the diversity and excellence of the institution.