SASH and Resident Service Coordinator
The Support and Services at Home (SASH) and Resident Service Coordinator is responsible for the coordination of person-centered health and wellness services to assist residents to remain safely at home as their health and functional needs change. This individual also acts as a member of the Resident Services team to reduce chronic homelessness and incidences of eviction among CHT’s guests, residents, and tenants by coordinating access to critical health and wellness services and housing resources for individuals and families who are currently experiencing homelessness, or were formerly homeless and currently housed at Champlain Housing Trust.
Essential Job Responsibilities:
- Build trusting relationships with residents to develop a comprehensive knowledge of each resident.
- Act as key communicator on-site with regard to the SASH model.
- Convene regular meetings of the resident’s SASH team that includes designated staff members from the community provider agencies to coordinate care and services for SASH participants.
- In collaboration with the SASH team, develop the Community Healthy Aging Plan providing evidence-based programs to meet SASH participants’ identified needs.
- Implement and coordinate care of participants’ Community Healthy Aging Plans.
- Provide self-management education and transition support to participants.
- Perform all related data entry and reporting tasks associated with the assigned SASH panel.
- Work in collaboration with Property Managers and members of the Resident Services team to resolve tenant conflict/lease violations.
- Formerly homeless residents are the primary focus.
- Build trusting relationships with guests, residents, and tenants to develop a comprehensive knowledge of each resident.
- Proactively contact assigned guests, residents or tenants, using personal introductions, door knocking, and other techniques that may be required to make initial and ongoing contact with each individual to promote successful long-term housing placement.
- Work with guests, residents, and tenants to ascertain needs and assist in identifying and accessing applicable services offered by CHT or partner agencies as appropriate to prevent eviction and homelessness.
- Provide education to participants to help them become self-sufficient.
- Provide support to participants moving into housing.
- Check in with assigned resident communities and be available for support, conflict resolution, and crisis intervention as directed by the Associate Director.
- Provide resources to help guests, residents, and tenants resolve social interaction challenges in consultation with the Associate Director and the Resident Services team.
- Acts as advocate for guests, residents, and tenants as appropriate.
- Attends meetings with partner agencies and collaboration groups as required.
- Performs timely and accurate data entry to track status of each assigned individual or household’s progress.
- Work on special projects as needed.
- Other duties as assigned.