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SASH and Resident Service Coordinator

For Champlain Housing Trust

The Support and Services at Home (SASH) and Resident Service Coordinator is responsible for the coordination of person-centered health and wellness services to assist residents to remain safely at home as their health and functional needs change.  This individual also acts as a member of the Resident Services team to reduce chronic homelessness and incidences of eviction among CHT’s guests, residents, and tenants by coordinating access to critical health and wellness services and housing resources for individuals and families who are currently experiencing homelessness, or were formerly homeless and currently housed at Champlain Housing Trust. 

Essential Job Responsibilities:

SASH Coordinator:

  • Build trusting relationships with residents to develop a comprehensive knowledge of each resident.
  • Act as key communicator on-site with regard to the SASH model.
  • Convene regular meetings of the resident’s SASH team that includes designated staff members from the community provider agencies to coordinate care and services for SASH participants.
  • In collaboration with the SASH team, develop the Community Healthy Aging Plan providing evidence-based programs to meet SASH participants’ identified needs.
  • Implement and coordinate care of participants’ Community Healthy Aging Plans.
  • Provide self-management education and transition support to participants.
  • Perform all related data entry and reporting tasks associated with the assigned SASH panel. 

Service Coordinator:

  • Work in collaboration with Property Managers and members of the Resident Services team to resolve tenant conflict/lease violations.
  • Formerly homeless residents are the primary focus.
  • Build trusting relationships with guests, residents, and tenants to develop a comprehensive knowledge of each resident.
  • Proactively contact assigned guests, residents or tenants, using personal introductions, door knocking, and other techniques that may be required to make initial and ongoing contact with each individual to promote successful long-term housing placement.
  • Work with guests, residents, and tenants to ascertain needs and assist in identifying and accessing applicable services offered by CHT or partner agencies as appropriate to prevent eviction and homelessness.
  • Provide education to participants to help them become self-sufficient.
  • Provide support to participants moving into housing.
  • Check in with assigned resident communities and be available for support, conflict resolution, and crisis intervention as directed by the Associate Director.
  • Provide resources to help guests, residents, and tenants resolve social interaction challenges in consultation with the Associate Director and the Resident Services team.
  • Acts as advocate for guests, residents, and tenants as appropriate.
  • Attends meetings with partner agencies and collaboration groups as required.
  • Performs timely and accurate data entry to track status of each assigned individual or household’s progress.
  • Work on special projects as needed.
  • Other duties as assigned. 
Jan 11, 2021
Qualifications: BA in Social Work or equivalent combination of background and experience required Previous experience coordinating services specifically for the senior client and/or homeless population is preferred Knowledge of area resources and programs available to seniors and homeless individuals and families, including transportation, health services, and recreational activities is essential Valid driver’s license and reliable transportation required Must be self-motivated and committed to delivering exceptional customer service and executing CHT mission by focusing on customers Must be committed to social justice, learning about and understanding CHT’s membership based model of community controlled and permanently affordable housing Competencies: Excellent communication, interpersonal skills, confidentiality, problem solving, sound judgment and analytical skills, organizational and planning, and active listening skills. Strong attention to detail, empathy, and ability to work independently. Good computer and technology skills, ability to relate to people from varied backgrounds and education levels, professionalism, and a positive outlook. Physical and Mental abilities: This individual must have the physical and mental abilities to perform the essential job duties listed above. However, reasonable accommodation may be extended to help perform those duties. The job entails long periods of sitting at a desk. While performing the essential duties of this job this individual may have to use hands and fingers, walk, stand, reach, or lift up to 10 pounds.
BA in Social Work or equivalent combination of background and experience required
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