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Service Coordinator: Site Based

For Champlain Housing Trust

Job Statement:

The Service Coordinator works under the direction of the Associate Director of Resident Services and in partnership with members of the Property Management team to reduce chronic homelessness and incidences of eviction among CHT’s guests, residents, and tenants by coordinating access to critical health and wellness services and housing resources for individuals and families who are currently experiencing homelessness, or were formerly homeless and currently housed at Champlain Housing Trust. The Service Coordinator will take a proactive approach to engaging with assigned individuals, using empathy, tact, and professionalism to build trusting relationships that promote participation and result in participant access to long-term successful housing placement. The Service Coordinator will also assist the Associate Director of Resident Services in the implementation and maintenance of a case management system to allow accurate, real-time tracking and communication of progress to all critical internal team members and partners. 

Essential Job Responsibilities: 

· Work as a site-based Service Coordinator for formerly homeless individuals and families who have moved into newly opened CHT apartment

· Provide support to participants moving into housing. 

· Collaborate with Property Management, Applications and Compliance teams to assist in screening and moving new tenants into housing.   

 · Assume Resident Services/Service Coordinator duties at other assigned sites to cover the gradual migration of households to other locations in the portfolio. 

· Contribute as needed to Resident Services team to collaborate at other CHT properties  

· Work in collaboration with Property Managers to resolve tenant conflict/lease violations. 

· Build trusting relationships with guests, residents, and tenants to develop a comprehensive knowledge of each resident. 

· Proactively contact assigned guests, residents or tenants, using personal introductions, door knocking, and other techniques that may be
required to make initial and ongoing contact with each
 individual to promote successful long-term housing placement. 

· Work with guests, residents, and tenants to ascertain needs and assist in identifying and accessing applicable services offered by CHT or partner agencies as appropriate to prevent eviction and homelessness. 

· Support the Resident Services Manager in the implementation and maintenance of a case management tracking system, including the ongoing, timely entry of status updates and applicable notes regarding progress. 

· Provide education to participants to help them become self-sufficient. 

· Check in with assigned residents and resident communities and be available for support, conflict resolution, and crisis intervention as directed by the Associate Director of Resident Services. 

· Provide resources to help guests, residents, and tenants resolve social interaction challenges in consultation with the Associate Director of Resident Services. 

· Plays an active role on The Resident Services Team  

· Acts as advocate for guests, residents, and tenants as appropriate. 

· Attends meetings with partner agencies and collaboration groups as required. 

· Performs timely and accurate data entry to track status of each assigned individual or household’s progress. 

· Work on special projects as needed. 

· Other duties as assigned.  

Jan 11, 2021
Job Qualifications · BA in Social Work, Psychology, or another Human Services field or equivalent combination of education and experience · Previous experience working with high-risk populations, and/or coordinating services specifically for the homeless population is preferred · Knowledge of area resources and programs available to low-income individuals, including transportation, health services, and housing are strongly preferred · Ability to perform work with empathy, consideration, respect and professionalism under stressful circumstances is essential · High level of self-motivation · Ability to work independently · Familiarity with HIPAA regulations and ability to handle sensitive information in a confidential, professional manner · Commitment to learning about and understanding CHT’s membership based model of community controlled and permanently affordable housing. · Valid driver’s license and reliable transportation are required Competencies: · Exceptional professionalism, tact, confidentiality, customer service, active listening, communication, interpersonal and problem solving skills · Excellent analytical skills, conflict resolution, efficiency, empathy, organization, initiative, time-management, and planning skills · Familiarity with computer systems, common software applications, and operation of office equipment Ability to work effectively independently and as a collaborative member of a team Physical and Mental abilities: This individual must have the physical and mental abilities to perform the essential job duties listed above. However, reasonable accommodation may be extended to help perform those duties. The job entails long periods of sitting at a desk. While performing the essential duties of this job this individual may have to use hands and fingers, walk, stand, reach, or lift up to 10 pounds.
BA in Social Work, Psychology, or another Human Services field or equivalent combination of education and experience
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