Shared Equity Program Administrator
The Shared Equity Program Administrator will perform a wide variety of tasks to support the purchase, sale, and stewardship of permanently affordable homes independently and in collaboration with the SEP team. The SEP Administrator will provide prompt, professional service striving to consistently provide an excellent customer experience. This individual will exhibit a positive attitude, embrace change, and work well under pressure both in the office and in the field.
Essential Job Responsibilities:
• Develop and maintain knowledge of CHT’s Shared Equity program and provide information about CHT products and services to sellers, potential buyers, and CHT’s partners.
• Communicate with sellers of CHT homes including answering questions about the sales. process, drafting letters of intent to sell, attending listing meetings, assisting in calculating option prices, and coordinating appraisals.
• Communicate with potential buyers of CHT homes, including answering questions about the purchase process and about specific homes.
• Review CHT purchaser applications and supporting documentation to verify eligibility for Shared Equity Program.
• Coordinate marketing and advertising of homes. Specific tasks to include: coordination of listing meetings, creating newspaper advertisements, drafting of listing sheets, updating the website, attending open houses, and conducting individual showings of the homes.
• Assist in buyer selection and in drafting purchase and sale contracts and other real estate documents.
• Provide backup to the HOC Sales Coordinator, attending property inspections and subsequently drafting issue letter reports from the inspection reports.
• Manage pre- and post-closing documentation and communication for all transactions with lenders, attorneys, funders, as well as accounting department.
• Collect and maintain data on Shared Equity applicants, program participants, and properties and coordinate completion of data entry for Shared Equity customers into CHT databases.
• Other duties as assigned.
This individual must be committed to CHT’s membership based model of community controlled and permanently affordable housing and must also be committed to delivering exceptional customer service and executing CHT mission by focusing on our customers - listening attentively, identifying needs, and making his/her best effort to resolve issues/concerns. Must be self-directed and a strong team participant. Some evening and weekend hours required.
• Education level- BA preferred or equivalent experience in related field.
• Technical skills- basic knowledge of real estate practices required, database skills, proficient in use of Microsoft Office suite, familiarity with Adobe Creative Suite preferred
• Must possess solid computer skills, good writing, basic math, and excellent interpersonal skills.
• Clean driving record and access to a vehicle required.
• Experience in real estate, community services, or affordable housing preferred.
• Strong desire to provide service to the community, highly-motivated, positive attitude, well-organized, self-starter, and team-player.
Skills: Strong communication skills, interpersonal skills, problem solving skills, computer and technology skills, writing skills, organizational and planning skills, active listening skills. Must have excellent interpersonal skills and be able to relate to internal and external parties professionally, representing CHT in a positive manner. Must be able to handle highly sensitive, confidential information and have the ability to exercise confidentiality and attention to detail. The Shared Equity Program Administrator must have the ability to communicate effectively with colleagues, clients and the community.
Physical and Mental abilities: The Shared Equity Program Administrator must have the physical and mental abilities to perform the essential job duties listed above. However, reasonable accommodation may be extended to help perform those duties. The job entails long periods of sitting at a desk. There may be prolonged periods of computer work. While performing the essential duties of this job the Shared Equity Program Administrator may have to use hands and fingers, walk, stand, reach, or lift up to 25 pounds.